ResoluDent Terms of Service

Welcome to ResoluDent (referred to as "we", "our", or "us"), a dental practice management and billing platform developed and operated by ResoluTech Solutions ("ResoluTech"), based in Kakinada, Andhra Pradesh, India. These Terms of Service ("Terms") govern your access to and use of the ResoluDent software platform ("Software" or "Service") offered through our web and mobile applications.

By subscribing to or using ResoluDent, you ("User", "Subscriber", or "you") agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.

1. Eligibility

You must be a licensed dental professional, dental clinic, or an authorized representative of a dental healthcare institution to use ResoluDent. By subscribing, you confirm that all information provided is accurate and truthful, and that you are legally authorized to enter into this agreement on behalf of your clinic or practice.

2. Services Provided

ResoluDent provides cloud-based dental practice management tools, including but not limited to:

• Appointment scheduling
• Patient records and treatment history
• Billing, invoicing, and prescription generation
• Inventory and expense tracking
• Patient communication features (SMS / WhatsApp / Email)
• Analytics and reporting tools
• Mobile and web (PWA) access for clinic staff

We may enhance, modify, or discontinue features at our discretion, with reasonable notice where practical.

3. Account & Subscription

3.1 Registration. You must register and create an account to access our services. You are responsible for maintaining the confidentiality of your login credentials and all activities under your account, including those of staff members you grant access to.

3.2 Subscription Plans. Use of ResoluDent is subject to a valid subscription plan. Details of pricing, features, and limitations of each plan are listed on our pricing page or as agreed in your service order with ResoluTech Solutions.

3.3 Payments. All subscription fees must be paid in advance, in accordance with the billing cycle selected. We reserve the right to suspend or restrict access for non-payment after reasonable notice.

3.4 Refunds. We offer no refunds for partial usage or unused subscription time unless otherwise stated in writing. Free trials, where offered, do not require payment and carry no refund obligation.

4. User Responsibilities

You agree to:

• Use ResoluDent only for lawful, legitimate dental practice management purposes.
• Comply with all applicable medical, dental, ethical, legal, and data protection standards.
• Obtain appropriate patient consent before storing or sharing their information through the platform.
• Keep your account and clinic information accurate and up to date.
• Manage staff access responsibly and revoke access when no longer needed.
• Not misuse, resell, sublicense, or reverse-engineer the platform.

5. Data Privacy & Confidentiality

5.1 Patient Data. All patient and clinic data you enter into ResoluDent remains your intellectual property. ResoluTech Solutions does not claim ownership over your clinical, billing, or business data.

5.2 Data Security. We use industry-standard encryption and cloud security practices to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

5.3 Data Access. Only authorized users under your clinic account will have access to your data. You are responsible for managing user roles and permissions within your account.

5.4 Backups. We take reasonable steps to back up your data regularly. We nonetheless recommend periodically exporting key reports, invoices, or records for your own safekeeping.

6. Data Sharing & Communication Tools

If you choose to share bills, prescriptions, appointment reminders, or other messages via WhatsApp, SMS, or Email through ResoluDent, you are solely responsible for the content and legal compliance of those communications, including patient consent for such contact.

ResoluDent facilitates the transmission of such communications and does not monitor or alter the content of your shared documents or messages.

7. Intellectual Property

The ResoluDent platform — including its UI/UX, branding, underlying code, and content (excluding user-generated clinic and patient data) — is owned by ResoluTech Solutions or its licensors and is protected under applicable intellectual property laws.

You are granted a non-transferable, non-exclusive license to use the platform for the duration of your active subscription.

8. Termination

8.1 By You. You may cancel your subscription at any time through your account dashboard or by contacting support. No refunds will be provided for the unused portion of the subscription term.

8.2 By Us. We may suspend or terminate your account if:

• You violate these Terms
• There is non-payment of dues after notice
• There is suspected misuse or abuse of the service
• Required to do so by law

Upon termination, you may request a downloadable copy of your data within 30 days.

9. Limitation of Liability

ResoluDent is a tool to support your dental practice's administrative and billing operations. We do not provide clinical or medical advice and take no responsibility for clinical decisions made using our platform.

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages.
• Our total liability shall not exceed the amount paid by you in the preceding 3 months.

10. Indemnification

You agree to indemnify and hold harmless ResoluTech Solutions, its founders, employees, partners, and affiliates from any claims, liabilities, losses, or legal costs arising out of:

• Your misuse of the service
• Breach of these Terms
• Violation of applicable medical, dental, or data protection laws

11. Modifications to Terms

We may update these Terms at any time. Continued use of the platform after such updates constitutes your acceptance of the revised Terms. We will notify you of material changes via email or in-app notification.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Kakinada, Andhra Pradesh, India.

13. Contact Information

For any questions or concerns related to these Terms, please contact:

• Email: support@resolutechsolutions.com
• Phone/WhatsApp: +91-99664 99634
• Website: www.resolutechsolutions.com

By subscribing to or using ResoluDent, you confirm that you have read, understood, and agree to these Terms of Service.

See also our ResoluDent Privacy Policy.